Shipping policy

Shipping Policy

Last updated: 21 September 2025

This Shipping Policy outlines the process for dispatching and delivering Printed Products (as defined in our Terms and Conditions) ordered through our Site. This policy forms part of our Rebel Tip Terms and Conditions and should be read in conjunction with them. By placing an order, you agree to the terms outlined herein.

1. Dispatch Process
   1.1. Once your order for Printed Products is confirmed and payment is received in full, we will process and print your items on demand using our standard templates, incorporating your unique QR code.
   1.2. Printed Products are typically dispatched within 3-5 business days from the date of order confirmation, subject to production schedules and any unforeseen delays. We aim to dispatch orders as promptly as possible, but these timeframes are estimates only and not guaranteed.
   1.3. All Printed Products will be dispatched to the delivery address you provide during the ordering process. It is your responsibility to ensure the address is accurate and complete. We are not responsible for any delays, losses, or additional costs arising from incorrect or incomplete address information provided by you.

2. Carriers and Delivery
   2.1. We use reputable third-party carriers or postal services to handle the delivery of your Printed Products. The specific carrier may vary from time to time depending on factors such as location, order size, and availability. You may select from available delivery options during checkout, which may include standard, tracked, or expedited services where offered.
   2.2. Delivery times are estimates provided by the carrier and are not guaranteed by Rebel Tip. Factors such as your location, customs processing (for international orders), and peak periods may affect actual delivery times.
   2.3. For international orders, you are responsible for any applicable import duties, taxes, customs fees, or other charges imposed by the destination country. We are not liable for any delays or additional costs related to customs clearance.

3. Responsibility and Liability
   3.1. Once your Printed Products are dispatched and handed over to the carrier, the risk of loss, damage, or delay passes to you. We will provide you with a dispatch confirmation email, which may include tracking information where available.
   3.2. While we make every reasonable effort to ensure your Printed Products are dispatched promptly and arrive as expected, we cannot be held liable or financially responsible for any delays, losses, or damages that occur after dispatch due to circumstances beyond our control. This includes, but is not limited to, carrier delays, weather events, strikes, customs issues, or force majeure events.
   3.3. If your order does not arrive within the estimated timeframe, please contact our Customer Care team with your order details. We will assist by liaising with the carrier on your behalf, but we do not guarantee resolution or compensation for such issues.

4. Tracking and Updates
   4.1. Where tracking is available, you can monitor the progress of your delivery using the information provided in your dispatch confirmation. We recommend checking this regularly.
   4.2. If you have any questions about your order status or delivery, please contact our Customer Care team via the Contact & Support page on our Site.

5. Modifications to This Policy
   5.1. We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on our Site, and your continued use of the Site or placement of orders constitutes acceptance of the updated policy.

If you have any questions about this Shipping Policy, please contact us at [insert contact email or via the Contact & Support page]. This policy is governed by the laws of England and Wales, in accordance with our Terms and Conditions.